Terms of service.
Internal Regulation
Hotel Establishment – In Compliance with Decree-Law 13/2020 of Andalusia
Preamble
In accordance with Article 25 of Decree-Law 13/2020, of May 18, of the Autonomous Community of Andalusia—which regulates the technical conditions, service provision, and internal organization of hotel establishments—this establishment hereby adopts the following Internal Regulation.
Pursuant to the provisions of the aforementioned law:
Hotel establishments must adopt and maintain an Internal Regulation outlining mandatory rules for guests during their stay, provided they do not contravene Law 13/2011, of December 23, or the provisions of this Decree.
The Internal Regulation shall be available to guests at all times in both Spanish and English, displayed in a visible and easily accessible location, and published on the establishment’s website, if available.
The management may request assistance from law enforcement to remove individuals who violate these regulations, disrupt public order, or remain on the premises for purposes other than the intended use of the establishment.
The Internal Regulation must include at a minimum:
a) Admission conditions.
b) Rules of coexistence and functioning, including the administrative structure and the responsible party for addressing operational matters.
c) A list of complementary services offered by third-party providers, clearly identifying those responsible.
d) Information regarding facilities or services involving risks and applicable safety measures.
e) Policies regarding the admission of animals.
f) Any other relevant information that facilitates the normal and safe enjoyment of the facilities and services.
In compliance with the above, this document constitutes the Internal Regulation of the establishment and outlines the obligations and responsibilities of all users—hereinafter referred to as Clients—during their stay.
This regulation is accessible at all times, in Spanish and English, at the reception desk and on the official website of the establishment.
1. General Provisions
All individuals accessing this hotel are subject to the provisions contained in this regulation, without prejudice to Law 13/2011 of December 23, Decree-Law 13/2020 of May 18, and other applicable regulations.
2. Admission Conditions
2.1 Access, Admission, and Stay
Access and stay in the establishment may be denied solely for the following reasons:
a) Lack of available accommodation or facility capacity.
b) Failure to meet admission requirements established in this regulation.
c) Behaviors that may disturb other guests, pose a danger, or interfere with the normal operation of the establishment.
In such cases, the responsible personnel may request the departure of the individual(s) concerned, following settlement of any outstanding charges. Should it be necessary, the establishment may seek the intervention of law enforcement authorities as stipulated under Article 36 of Law 13/2011 and Article 25 of Decree-Law 13/2020.
Access will not be restricted or denied based on sex, disability (with or without a guide dog), religion, opinion, or any other personal or social condition.
2.2 Check-In and Admission Documentation
All guests are required to present valid identification upon arrival. Once registered, they will be issued an admission document detailing:
Name and category of the establishment
Assigned accommodation unit
Number of occupants
Dates of check-in and check-out
Applicable accommodation rate
This document must be signed by the guest and a copy will remain with the establishment. It certifies the guest’s awareness of the regulations and confirms acceptance of their rights and obligations.
3. Coexistence and Operating Rules
3.1 Rights and Obligations of Guests
Guests have the right to:
Access the establishment freely, within the established legal and regulatory framework.
Receive truthful and comprehensive information about the services offered.
Expect safety, privacy, and tranquility during their stay.
Be informed of their rights and receive complaint forms upon request.
Guests must:
Comply with these regulations and with any additional rules established by management for hygiene, safety, and order.
Present their admission document when requested.
Pay for all contracted services.
Respect the premises, furnishings, staff, and fellow guests.
Observe the hours and capacity limits of communal areas.
3.2 Rights and Obligations of the Establishment
The establishment reserves the right to:
Request law enforcement assistance to remove individuals who violate the rules or attempt to access the premises without proper registration.
Require proof of registration for access to accommodation units.
Request payment guarantees and claim compensation for damages caused by misuse or negligence.
Modify opening hours and service availability according to operational needs, seasonality, or occupancy levels.
Display pricing information prominently at reception and inform clients of service conditions and pricing prior to contracting.
The establishment is obliged to:
Ensure courteous treatment of guests.
Maintain the facilities in proper condition.
Provide complaint forms upon request.
4. Occupancy Period of Accommodation Units
Guests may occupy their room from 3:00 p.m. on the day of arrival until 12:00 p.m. on the day of departure. During peak periods, room access may be delayed by up to two hours. Extension of stay is subject to availability and mutual agreement.
Late departures beyond the agreed time may incur charges equivalent to an additional night’s stay.
5. Prices, Invoices, and Information
The hotel is not liable for pricing, usage, or behavior related to external services not directly managed by the hotel, unless specifically stated.
Accommodation is charged on a per-night basis, with the minimum charge being one night. The hotel may request payment for non-accommodation services at any time upon presentation of the relevant invoice.
Only services contracted directly with the hotel will be invoiced. Services contracted via third parties are not subject to billing by the hotel.
6. Use and Enjoyment of Facilities, Equipment, and Services
6.1 Reception
Reception staff are responsible for guest admission and information. Keys are issued and must be returned at check-out. Failure to return the key can result in a charge of €50 to the lead bookers account.
6.2 Safes
Each room includes a safe for guest use, free of charge. The establishment is not responsible for the loss of valuables not stored in these safes.
If a safe is not functional or assistance is required, guests should contact reception. Reception staff may store valuables in the main reception safe upon request. In such cases, guests must sign belongings in and out of the safe.
Please note: For the safety and security of both guests and staff, certain areas of the hotel, including the reception, are monitored by a video surveillance system.
This surveillance is conducted in accordance with legal regulations and solely for security purposes.
6.3 Cots and Extra Beds
Cots and extra beds must be requested in advance and are subject to availability. Extra beds incur a supplement of €40 per night.
6.4 Breakfast Service
Breakfast is included in the accommodation rate and is served from 08:00 to 11:00. Alternative arrangements or items outside the standard offering may be subject to additional charges and must be agreed upon with bar staff.
6.5 Restaurant
The restaurant operates as follows:
Lunch: 12:30 p.m. – 3:30 p.m.
Dinner: 7:30 p.m. – 10:30 p.m.
Dinner reservations can be made at reception or directly at the restaurant.
6.6 Pets
Pets are allowed with a supplement of €25 per night per pet. A deposit may be required. Pets must be kept on a leash in all public areas and are not permitted in the indoor dining or bar areas.
Owners are responsible for their pet’s hygiene and any damages caused. Pets cannot be left unattended in rooms, and cleaning service will not be provided while a pet is inside.
7. Complementary Services by Third Parties
Complementary services offered within the hotel by third-party companies are under the full responsibility of those providers. Each provider will be clearly identified, and is accountable for their personnel, operations, pricing, and overall service management.
We thank you for your cooperation and for choosing our hotel. We are committed to ensuring a safe, pleasant, and comfortable stay for all our guests.